Privacy Policy

The Data Controller is Privilege Wellness & Beauty Agency, based in Rome. For any questions regarding this privacy policy, you can contact us at: booking@privilege.beauty

The personal data we collect includes: • First and last name • Email address • Phone number • Booking information (hotel, date, time, services) • Service preferences • Payment data (handled through secure external providers) • Technical and analytics cookies (with your consent)

Your personal data is processed for the following purposes: • Booking management and service provision • Communications related to booked services • Customer support • Legal and tax compliance • Direct marketing (only with your consent) • Service improvement through analytics

Data processing is based on: • Contract execution for requested services • Explicit consent for marketing and analytics • Legitimate interest to improve our services • Legal obligation for tax compliance

Your data may be shared with: • Partner operators who provide services • Partner hotels for logistics management • Payment providers to process transactions • Technical service providers (hosting, email) • Competent authorities when required by law

You have the right to: • Access your personal data • Rectify inaccurate data • Delete your data (right to be forgotten) • Restrict processing • Data portability • Object to processing • Withdraw consent at any time • File a complaint with the Privacy Authority

Data is retained for: • Booking data: 10 years for tax compliance • Marketing data: until consent is withdrawn • Analytics data: in anonymized form • Cookies: according to browser settings

We implement appropriate security measures to protect your data: • Encryption of data in transit and at rest • Limited access to data on a need-to-know basis • Secure and regular backups • Staff training on privacy • Continuous security monitoring